Frequently Asked Question – Owlkeys Infotech
1. Are all licenses sold by Owlkeys Infotech genuine?
Yes, all licenses sold by Owlkeys Infotech are 100% genuine and legally obtained. We ensure that our customers receive authentic software licenses for their purchases.
2. How can I purchase software from Owlkeys Infotech?
You can purchase software in several ways:
- Directly through our online store: Browse our catalog, select the software you need, add it to your cart, and proceed to checkout. We accept various payment methods for your convenience.
- Contacting us by call or WhatsApp: You can reach out to us for direct procurement by calling us or sending a message on WhatsApp. Our team will assist you with your purchase.
- GeM marketplace portal: If you are a government organization, you can buy our products through the Government e-Marketplace (GeM) portal.
3. What is the process for buying a license?
After selecting the software you wish to purchase, you will receive an email with the license key and download instructions upon completing the payment. Please note that some software licenses require additional procedures and manual execution, which may take up to 24 hours for you to receive the license details. Not all software deliveries are instant.
4. What is your replacement policy?
We offer a 15-day replacement policy if the software doesn’t work, the activation fails, you receive post-activation errors, or you encounter any software compliance issues. However, if the software is not compatible with your system or you are unable to use it due to your own incompetency, we cannot entertain any replacement requests.
5. What is your refund policy?
We have a 3-day no-questions-asked refund policy. If incorrect item is purchased, you can request a refund within 3 days of the purchase date. However, if the software is not compatible with your system or you are unable to use it due to your own incompetency, we cannot entertain any refund requests. Please contact our customer support team to initiate the refund process. Read https://owlkeys.com/store/return-cancellation/
6. Can I get support for the software I purchased?
Yes, Owlkeys Infotech provides excellent after-sales support. If you have any technical queries or need assistance with your software, our support team is available to help you.
7. How do I contact customer support?
You can contact our customer support team via email or phone. Our contact details are available on our website. We strive to respond to all inquiries promptly.
8. Is my personal information safe with Owlkeys Infotech?
Yes, we prioritize your privacy and security. All personal information collected during the purchase process is securely stored and used only for order processing and support purposes.
9. Do you offer discounts for bulk purchases?
Yes, we offer discounts for bulk purchases. If you are a purchasing agent, reseller or need to buy software in large volumes, please contact our sales team 89638-89638 for special pricing and offers. If you have any other questions or need further assistance, please feel free to reach out to our customer support team. We are here to help!
