Frequently Asked Questions – Owlkeys.
What is Owlkeys?
– We are a software retail store selling software licenses across India. As an authorized reseller and distributor, we partner with over 100 major software brands.
What types of software do we deal in?
We provide a wide range of software, including productivity tools, design software, office suites, and data recovery solutions.
How is the software delivered?
All software is delivered electronically (ESD). Once your purchase is confirmed, you will receive an email with the software license and instructions for downloading and installing the product. Please note that some licenses may take up to 48 hours to be delivered, depending on the type of license and required end-user validation. This extended delivery time ensures accurate processing and validation of your software license.
What is our refund policy?
Refunds are subject to the seller’s discretion and will only be issued under the following conditions:
- The software does not activate for the end user.
- The software fails to activate.
- The software becomes non-functional on the user’s system.
Please note that no refund or replacement will be entertained in the following scenarios:
- The purchased software is incompatible with the user’s system.
- The customer doesn’t know how to use the software.
Refund requests must be made within 3 days of purchase. These conditions help ensure fair and efficient handling of all refund requests.
Are we authorized to sell this software?
Yes, we are an authorized reseller and distributor for all software brands available in our store, partnering with over 100 brands to provide authentic and reliable software.
How can you contact us?
You can reach us through our customer service email or phone number listed on our website. Our customer service team is available to assist you with any queries or issues.
What payment methods do we accept? What are the other ways to place an order?
We accept all major credit and debit cards, net banking, UPI, and digital wallets. All transactions are secure and encrypted.
In addition to the methods mentioned above, customers can also procure our software through following options.
- Direct Purchase: You can buy the software directly from our online store and obtain a retail license.
- Bulk Pricing and Discounts: If you are a reseller, you can contact us directly for bulk pricing and discounts.
- Government e-Marketplace (GeM) or Direct Procurement: If you are an educational organization or a government entity, you can purchase through us on GeM or through direct procurement.
Please choose the method that best suits your needs and circumstances.
How can you trust our software?
All our software is sourced directly from the manufacturers. We are an authorized reseller and distributor, which means all our software is genuine and reliable.
What if the software doesn’t work?
If you encounter any issues with the software, please contact our customer service team at 89638-89638. We offer a replacement policy of 15 days. If the issue cannot be resolved, you can request a refund within 3 days of purchase.
